Public scrutiny and accountability are at an all-time high for agencies charged with maintaining our transportation system. Through public-engagement planning and public-opinion research services, TTI’s Public Engagement Planning (PEP) Program was formed to help sponsors better understand their customers’ concerns.
“If you can create a product—or build a roadway—with customer input from the beginning, you’re bound to have more satisfied consumers when they use it,” says PEP Program Manager Tina Geiselbrecht. “It’s cheaper in the long run to solicit that input up front rather than try and address concerns down the line.” Geiselbrecht and her PEP team are currently working on the next phase of the Oak Hill Parkway virtual open house website.
For more information about the Public Engagement Planning Program, visit their website.