Rural and Urban Transit District Benchmarking - Effectiveness and Efficiency Guidance Document

Rural and urban transit systems have sought ways to compare performance across agencies, identifying successful service delivery strategies and applying these concepts to achieve successful results within their agency. Benchmarks are typically established through the process of identifying successful business practices through performance measurement. This guidance establishes peer groupings for rural and urban transit districts, calculates effectiveness and efficiency factors within the peer groups, and identifies transferrable elements of high performers that may provide transit districts with information applicable to improve their own performance. This guidance helps rural and urban transit districts better understand and set targets for performance, increasing the return on federal and state transit investment.